Terms of
service

By accessing or using any services provided by SpeedWins Group, Inc. ("SpeedWins Group," "we," "our," or "us"), including the PropertyTalk AI resident-services voice assistant and related applications, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use our services.

These Terms constitute a legally binding agreement between you and SpeedWins Group, Inc. If you are using our services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

SpeedWins Group, Inc. provides PropertyTalk AI, an AI-powered resident-services voice assistant designed for homeowners associations and community management companies:

• Voice Answering: 24/7 answering of the community's resident line, including account balances, dues, fees, maintenance reports, community information, after-hours and storm mode, and multilingual support.
• Call Actions: warm transfer calling, AI transfer rules, click-to-call, maintenance ticket creation, call summaries, weekly call insights, and follow-up.
• Companion Applications: PropertyTalk Admin (the office app) and PropertyTalk Field (the maintenance app).
• Integrations: sync with your existing community management platform and telephony carriers.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice to active clients.

To access our services, you must create an account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach
• Ensuring that your contact information remains current and accurate

SpeedWins Group, Inc. reserves the right to suspend or terminate accounts that violate these Terms or engage in fraudulent or unauthorized activities.

You agree to use our services only for lawful purposes and in accordance with these Terms. You may not:

• Violate any applicable laws, regulations, or third-party rights
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the integrity or performance of our services
• Transmit malware, viruses, or other malicious code
• Use our services to send spam or unsolicited communications
• Reverse engineer, decompile, or disassemble any aspect of our software
• Resell, sublicense, or transfer your access to our services without authorization
• Use our AI solutions to discriminate against individuals based on protected characteristics

You retain ownership of all data you submit to our services ("Customer Data"), including knowledge-base content, resident records you configure, and call recordings and transcripts generated for your community. By using our services, you grant SpeedWins Group, Inc. a limited license to process your Customer Data solely for the purpose of providing the services.

You are responsible for:

• The accuracy and legality of your Customer Data
• Obtaining necessary consents for any personal information you submit, including any call-recording notices required in your jurisdiction
• Maintaining appropriate backups of your data
• Complying with applicable data protection laws in your jurisdiction

SpeedWins Group, Inc. will handle your data in accordance with our Privacy Policy and applicable law.

All intellectual property rights in our services, including software, designs, trademarks, and content, are owned by SpeedWins Group, Inc. or our licensors. These Terms do not grant you any rights to use our intellectual property except as necessary to use the services.

You may not copy, modify, distribute, or create derivative works based on our services without our express written consent. Any feedback or suggestions you provide regarding our services may be used by SpeedWins Group, Inc. without obligation to you.

Access to our services requires payment unless otherwise agreed in writing. Payment terms are as follows:

• Fees are calculated per door, per month, in accordance with your service agreement or invoice terms
• All fees are non-refundable unless otherwise specified in your agreement
• We may modify pricing with 30 days' notice prior to your next renewal period
• Late payments may result in suspension of services and may incur interest charges
• You are responsible for all applicable taxes related to your use of our services

SpeedWins Group, Inc. strives to maintain high availability of our services but does not guarantee uninterrupted access. We may perform scheduled maintenance with advance notice when possible. PropertyTalk AI is designed to answer every call, including after hours, but it is not a substitute for emergency services; your community remains responsible for directing residents to 911 or local emergency services for emergencies.

Support is provided in accordance with your service agreement. Response times and support channels vary based on your service tier.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SPEEDWINS GROUP, INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF OUR SERVICES.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO SPEEDWINS GROUP, INC. IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow limitations on implied warranties or liability for incidental damages, so some of the above limitations may not apply to you.

You agree to indemnify, defend, and hold harmless SpeedWins Group, Inc. and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of our services, your violation of these Terms, or your violation of any rights of a third party.

Either party may terminate these Terms in accordance with the service agreement. SpeedWins Group, Inc. may suspend or terminate your access immediately if:

• You breach any material provision of these Terms
• Your payment is overdue by more than 30 days
• We are required to do so by law
• We reasonably believe your account has been compromised

Upon termination, your right to access our services will cease. You may request export of your Customer Data within 30 days of termination.

Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in the state where SpeedWins Group, Inc. is incorporated, unless otherwise agreed by the parties.

You agree to resolve disputes on an individual basis and waive any right to participate in class action lawsuits or class-wide arbitration.

These Terms shall be governed by and construed in accordance with the laws of the United States and the state in which SpeedWins Group, Inc. is incorporated, without regard to conflict of law principles.

SpeedWins Group, Inc. may modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Effective Date" above. Your continued use of our services after such changes constitutes acceptance of the modified Terms.

For enterprise customers, material changes to these Terms may be subject to the notice provisions in your master service agreement.

• Entire Agreement: These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and SpeedWins Group, Inc.
• Severability: If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
• Assignment: You may not assign your rights under these Terms without our prior written consent. SpeedWins Group, Inc. may assign its rights without restriction.
• Force Majeure: SpeedWins Group, Inc. shall not be liable for delays or failures in performance resulting from circumstances beyond our reasonable control.

By opting in to SMS messages from SpeedWins Group, Inc., you agree to receive text messages related to consultation inquiries, client agreements, reminders, onboarding, and account support. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help.